ABOUT US

About Us

ABOUT US

Stûv 21/85 DF

About Us | Stuv 30 Wood-Burning Stove | Fires Alive

Stûv 30 Compact

Getting the perfect product
for your home shouldn’t
be hard.

Here at Fires Alive, we pride ourselves on a local and personal approach. We’ll give you hands-on guidance in selecting the best fireplace, BBQ, or lighting solutions, so you can create that perfect atmosphere you want in your home.

Our family legacy spans 40 years, with the Malcolms being the first dealer to sell Napoleon products in the world. We have 100 years of combined family experience and expertise when it comes to your fireplace and BBQ needs, so you know we walk the talk.

Fires Alive is here to serve you from sales to maintenance, we understand that a product is only as good as the customer service and after-sale support you get.

CALL US TODAY

THE TALK AROUND TOWN

We live over 3 hours away from our newly acquired cottage which meant we needed someone to complete our job without having to be present. When asking for a Wet report for our wood stove Fires Alive came recommended. Like so many cottages ours didn’t pass. Logan gave us excellent advice and timely service to have our new wood stove installed. When the final bill came in the cost even was reduced because they used less material than quoted! I would absolutely call them again for any related needs and would also recommend them to anyone. We couldn’t be happier with the service.

Brian V.

I would recommend Fires Alive to anyone requiring a gas fireplace. Their staff is professional and courteous. The final invoice was exactly as quoted. The installation was right on schedule. The installation team was respectful and a pleasure to have in my home! An excellent example of top notch customer service!

Brad E.

We have had two experiences with Fires Alive. Last year I bought my husband a Napoleon BBQ. They delivered it on his birthday and actually polished it after they put it together.

Yesterday, we had a gas fireplace installed. Logan, the owner, was terrific at guiding us through the process. We were so impressed with the professionalism of James and Owen. Their installation was fantastic. They explained the entire process and gave us a thorough lesson on how to use the remote. Thanks to Michelle for her communication and rapid response. We’d highly recommend the team. Our house is warm and we love our BBQ.

Sally P.